Privacy Policy

1. GENERAL INFORMATION

Welcome to our Privacy Policy page! When you use our store services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we can make our services even better for you. For instance, we can show you more relevant search results and ads, help you connect with people or to make sharing with others quicker and easier.

As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. This is important; we hope you will take time to read it carefully. Remember, you can find controls to manage your information and protect your privacy and security. We’ve tried to keep it as simple as possible.

2. RIGHT TO ACCESS, CORRECT AND DELETE DATA AND TO OBJECT TO DATA PROCESSING

Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. The Company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, the Company does not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet.

The Site may include links to other web sites or other internet sources. As the Company cannot control these web sites and external sources, the Company cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.

3. MANAGEMENT OF PERSONAL DATA

You can view or edit your personal data online for many of our services. You can also make choices about our collection and use of your data. How you can access or control your personal data will depend on which services you use. You can choose whether you wish to receive promotional communications from our store by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message.

You can also make choices about the receipt of promotional email, telephone calls, and postal mail by visiting and signing into Company Promotional Communications Manager, which allows you to update contact information, manage contact preferences, opt out of email subscriptions, and choose whether to share your contact information with our partners. These choices do not apply to mandatory service communications that are part of certain store services.

4. INFORMATION WE COLLECT

Our store collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create a personal account. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device.

We also obtain data from third parties (including other companies). For example, we supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address in order to customize certain services to your location. The data we collect depends on the services and features you use.

5. HOW WE USE YOUR INFORMATION

Our store uses the data we collect for three basic purposes: to operate our business and provide (including improving and personalizing) the services we offer, to send communications, including promotional communications, and to display advertising. In carrying out these purposes, we combine data we collect through the various store services you use to give you a more seamless, consistent and personalized experience.

However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.

6. SHARING YOUR INFORMATION

We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. For example, we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.

In addition, we share personal data among our controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

7. ADVERTISING AND ANALYTICS

Like many other websites and apps, we use third parties, such as Google Analytics, to help us understand how individuals use our Websites and Apps The information collected is aggregated and we cannot identify who you are. We do collect your IP address, which in some jurisdictions is considered Personal Information.

We may also use Google and Facebook to advertise to you. We may do this through the use of cookies and similar technologies. You may opt out of receiving advertisements. See our Cookies Notice.

We partner with third parties, such as Google and Facebook to show you advertisements about our Products and Services on websites and apps that you visit, which we think you would find relevant. These third parties may use cookies, web beacons, device identifiers, social media plugins and other technologies to collect information about your use of our Services, as well as your use of unaffiliated websites, apps, social media content, and ads to send you CST Security Technology advertisements that are relevant to you. They may also measure the effectiveness of our ads and email marketing as well as use a third party to personalize web and email experiences for our clients.

For more information about interest-based advertising and cross-device linking practices, please visit the Network Advertising Initiative (“NAI”) website, the Digital Advertising Alliance (“DAA”) website, and the European Interactive Digital Advertising Alliance (“EIDAA”) websites. You may opt-out or withdraw your consent to cookies or similar technologies either on your browser or on the cookie banner/tool on our Websites and Apps. Please see the Cookie Notice for more information.

We may also use third-party service providers to monitor and analyze the use of our Websites and Apps. In particular, our Websites and Apps may use Google Analytics to help track, monitor, and report traffic on our Websites and Apps. Google tracks information such as (i) your IP address; (ii) the type of web browser and operating system being used; (iii) how you navigate our Websites and Apps; and (iv) other websites you visited before visiting our Websites. Google compiles this information into aggregated statistical reports that are used by CST Security Technology to optimize our Websites and Apps and enhance user experience. Google may also transfer this information to other third parties where they are required to do so by law, or where such third parties process the information on Google’s behalf. You can opt out of having your activity on Websites and Apps made available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about a visitor’s activity. For more information on Google’s privacy practices, please visit: https://policies.google.com/technologies/partner-sites.

8.HOW WE PROTECT YOUR PERSONAL INFORMATION

We have implemented physical, technical, and organizational safeguards to protect your personal information.

We maintain physical, technical, and organizational safeguards to protect your Personal Information from misuse, unauthorized access by our personnel, disclosure, and loss. We restrict access to Personal Information to those staff members and third parties who need to know the information to provide services necessary for us to fulfill our obligation. Despite our efforts, we cannot guarantee that information transmitted over the internet will always remain secure, which is why we encourage you to take appropriate steps to protect your information, such as creating strong passwords and not sharing your passwords with anyone.

9.HOW LONG WE KEEP INFORMATION

We keep your information for as long as necessary to fulfil the purpose we originally collected it for or as required under applicable law.

Your Personal Information will be kept for at least as long as it is necessary to carry out the purposes set out in this Privacy Policy and subject to applicable laws. We may retain anonymized and aggregated information without time limits to the extent that we have a legitimate and lawful interest in doing so.

More specifically, we keep your Personal Information for as long as you have an account with us. Once you close your account, we will retain your information for as long as necessary to meet our legal obligations, after which we discard it. Even if we discard your Personal Information it may persist on electronic backup made in the normal course of business for an additional period of time.

If you have chosen to use the thumbnail feature, thumbnail photo images of events are encrypted and stored on the CST Security Technology Cloud for up to 3 days before being permanently deleted. If you are on a CST Security Technology Cloud Storage Plan, the retention of these thumbnails may be longer, and is outlined in the CST Security Technology Cloud Storage Plan’s description. Should you cancel your CST Security Technology Cloud Storage Plan, your Video Data will be deleted upon final expiry of the subscription.

10.YOUR CHOICES

You have choices when it comes to your Personal Information. Where you choose to provide us with your Personal Information, you also have the option to opt out of sharing the information with us:

• Withdrawing Consent: Where consent is used as the lawful basis for processing your Personal Information, you may withdraw your consent. Withdrawing your consent will not affect the lawfulness of any processing we conducted before your withdrawal. If you withdraw consent, we will explain to you what, if any, consequences there may be. If you do not consent to certain uses or sharing of your personal information, we may be unable, or limited in our ability, to provide you with certain products or services.
• App Features: You have the option to opt-in to certain features of the App, which are turned off by default. Those include but are not limited to your location information, the use of your mobile device camera and microphone, and receiving push notifications, including thumbnail event photos. You may opt out of these features at any time. You also have the choice to share access to your Product by sending an invitation or revoking an invitation. These features can be found under Settings in the App or on your mobile device.
• Promotional Communications: We may send you promotional communications in accordance with applicable anti-spam laws. You may opt out of marketing communication from us either by clicking the “Unsubscribe” link on the marketing or promotional email or by contacting us at np@cstsecurity.com. If you opt out of receiving communications from us, you may still receive communication from us that are related to the provision of our Services to you, such as notices about Product upgrades. (If you are a resident of the EEA (EU)/UK, you will need to explicitly opt-in to receiving promotional communication as per applicable laws).
• Cookies: You may also withdraw your consent to cookies or similar technologies either on your browser or on the cookie banner on our Websites and Apps. Please note that if you opt out of cookies, it may affect the functionality of our Services. Please see the Cookie Notice for more information.
• Account Deletion: You have the right to delete your account at any time. Deleting the App from your mobile device will not delete your account. To delete your account, you must do so directly in the App under Settings. Alternatively, you can contact us to assist you. See Contact Us.

11. YOUR RIGHTS

Depending on where you reside, applicable privacy laws may give you certain rights relating to your Personal Information and our processing of it. If you are a resident of California please refer to Individuals Who Reside In the State of California. Below is a list of rights you have that you may exercise. We must respond to your request within 30 days:

• Right to Access and Rectification: You have the right to access your Personal Information. You also have the right to rectify your information if it is inaccurate or incomplete. You can access and/or rectify your Personal Information directly in your account. You may also contact us to exercise your rights. See Contact Us. We will consider and respond to all requests in accordance with applicable laws.
• Right to Deletion: You are entitled to ask us to delete or remove your Personal Data, as permitted by law. There may also be certain exceptions where we may refuse a request for deletion, for example, where Personal Data is required for compliance with the law or in connection with claims.
• Right to Restriction of Processing. You are entitled to ask us to suspend the processing of your Personal Data under certain circumstances, such as when the accuracy of your Personal Data is contested.
• Right to Data Portability. You may request your Personal Data in a structured, commonly used, and machine-readable format, which may be transmitted to a third party, either directly by us, if technically feasible, or through you.
• Right to Objection. You are entitled to object to the processing of your Personal Data, with certain exceptions, based on legitimate interests and direct marketing.

12. CHILDREN UNDER THE AGE OF 18

Our Websites and Apps are not intended for children under the age of 18 years old. While we do not knowingly collect personal information from children under the age of 18, we have no control over recordings and whether those recordings capture children.

We have no control over recordings and whether those recordings capture children under that age of 18. We also do not have access to the video recordings, however, we do store thumbnail photos for a short time, which may capture children under the age of 18. We do not readily have access to those photos.

The Websites and Apps are not intended for children under 18 years of age. No one under the age 18 should provide any Personal Information to or on our Websites or Apps. We do not knowingly collect Personal Information from children under 18 on our Websites and Apps. If you believe we have information about an individual under the age of 18 without parental or legal guardian consent, please contact us at np@cstsecurity.com and we will delete the information.

13. INTERNATIONAL DATA TRANSFERS

CST Security Technology is a global business, which means we may need to store or transfer your personal information to a country other than the one you live in.

CST Security Technology is a global business. To offer you CST Security Technology Solutions we may need to store, process or transfer your Personal Information to a country, state or province other than the one you reside in. This means your Personal Information may be subject to the laws of a foreign jurisdiction including but not limited to foreign governments, courts, law enforcement and regulatory agencies. These countries may also not have the same information protection laws as the country in which you initially provided the information. When we transfer your Personal Information to other countries, we will protect that information as required by law, for example, by signing Standard Contractual Clauses.

CST Security Technology’s servers are primarily located in the United States of America for thumbnail storage, CST Security Technology Cloud Plans, and other cloud services.

14. INDIVIDUALS LOCATED IN THE STATE OF CALIFORNIA

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).

This section applies to California residents that are not a job applicant, employee, or employee of another company interacting with us in your job role. The purpose of this section is to inform California residents about our Personal Information practices and your privacy-related rights under California law, including the California Consumer Privacy Act, as amended (“CCPA”).

Categories of Personal Information

In the past 12 months, we collected the following categories of Personal Information for business purposes:

• Identifiers such as your name, email address, device identifiers;
• Personal information categories under California Civil Code section 1798.80 (“CCPA Information”), which includes any information that identifies, relates to, describes, or is capable of being associated with you;
• Commercial information such as purchase history;
• Internet and other similar network activity such as usage data;
• Geolocation data such as your device location;
• Sensory data such as images; and
• Internet or electronic network activity information such as browsing or usage data.

Please refer to our Section 2 Collection of Information for more detail about what information we collect, including the categories of sources.

Purpose of Collecting Personal Information

Please refer to Use of Information for details about how we use your Personal Information for business and commercial purposes.

Categories of Third Parties With Whom We Share Personal Information

Please refer to Share of Information for details about third parties we share your Personal Information with.

In the past 12 months, we disclosed the following categories of Personal Information for a business purpose:

• Identifiers such as your name, email address, device identifiers;
• Personal information categories under California Civil Code section 1798.80 (“CCPA Information”), which includes any information that identifies, relates to, describes, or is capable of being associated with you;
• Commercial information such as purchase history;
• Internet and other similar network activity such as usage data;
• Geolocation data such as your device location;
• Sensory data such as images; and
• Internet or electronic network activity information such as browsing or usage data.

Sale of Personal Information

CST Security Technology allows certain companies to place tracking technologies like cookies on our Websites and Apps, which allow those companies to receive information about your activities and they may use that data to serve you more relevant ads on our Websites or others. Under the CCPA, sharing data for online advertising like this may be considered a “sale” of Personal Information.

Except for the kind of sharing as illustrated above, CST Security Technology does not sell your Personal Information.

You always have full control over whether these technologies work on your devices. You can disable them entirely using our cookie consent preference tools, or by clicking the Do Not Sell My Personal Information link on our Websites. For more detail, please see Advertising and Analysis as well as our Cookie Notice.

Your Rights Regarding Personal Information

California residents have certain rights with respect to their Personal Information collected by businesses. If you are a California resident, you may exercise the following rights regarding your Personal Information, subject to certain exceptions and limitations:

• The right to know the categories and specific Personal Information we collected, used, disclosed, and sold about you over the past 12 months and the categories of sources from which we collected your Personal Information, our purposes for collecting or selling your Personal Information, the categories of your Personal Information that we have either sold or disclosed for a business purpose and the categories of third parties with which we have shared personal information;
• The right to access and portability of Personal Information that we collected over the past 12 months. You also have the right to request we provide you with a copy of the Personal Information we collected in a portable, readily reusable format that allows you to transmit the information to a third party.
• The right to request that we delete the Personal Information we have collected from you or maintain about you. Under the CCPA, we must respond to your request within 45 days;
• The right to opt out of our sale(s) of your Personal Information. Please note that if you opt out of certain types of sales, we will be unable to provide you with the Services that rely on such sales (Note: we do not sell the Personal Information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is at least 13 but not yet 16 years of age, or the parent or guardian of a consumer less than 13 years of age); and
• The right not to receive discriminatory treatment for the exercise of the privacy rights conferred by the CCPA.

If you are a California resident, to exercise your rights, please contact us using the following information and submit the requested verifying information, as described below:

• Toll free: +1 626-333-0093
• Email: np@cstsecurity.com

Other California Privacy Rights

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Websites and Apps that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to np@cstsecurity.com.

15. POLICY CHANGES

We may from time to time make changes to this Privacy Policy and we encourage you to periodically review this Privacy Policy.

This Privacy Policy was last updated on October 11, 2023. We keep our Privacy Policy under regular review. We will post our up-to-date Privacy Policy on our Websites and Apps. We suggest that you review this Privacy Policy periodically as we may modify it from time to time as our CST Security Technology Solutions evolve or as required by applicable laws. If there are material changes to the Privacy Policy, we will notify you, such as sending you a notification in addition to posting it on our Websites and Apps

16. HOW TO MAKE A PRIVACY INQUIRY/COMPLAINT

You may contact us at any time at np@cstsecurity.com with any inquiries relating to your Personal Information.

If you have any concerns about how we handle your Personal Information or if you disagree with our response to your request for exercising your rights, we would like to know so we can address your concern. Please contact our Privacy Office at np@cstsecurity.com.

Complaints and inquiries lodged with the Privacy Office will be responded to within ten days. You may be contacted in this time to validate your identity and/or product ownership before we can proceed with your request. In cases where we cannot comply with your request, we will offer you feedback as to the reasoning behind our decision. If a request is not fulfilled to your satisfaction, you have the right to complain to your data protection supervisory authority or privacy commissioner, as the case may be.

17. CONTACT US

If you have any questions or comments about this Privacy Policy and our privacy practices, please contact our privacy office at np@cstsecurity.com or write to us at:

Our head office:
110 N California Ave City of Industry, CA 91744